Communiques

Disrupted ship journeys

TRAVEL CANCELLATION AND MODIFICATION - Tuesday 06 June 2023.

SUDILES informs its customers:

For safety reasons and due to the weather forecast, the Company is obliged to cancel its trip to the Isle of Pines, scheduled for Tuesday 06 June 2023.

This trip has been rescheduled for Thursday 08 June 2023 as the weather conditions are improving. Tickets are therefore automatically rescheduled for this new trip.

Travellers may contact the BETICO team by email at serviceclient@betico.nc before Tuesday 13 June 2023 inclusive to cancel or modify their tickets on the next confirmed BETICO trips. It will be possible, depending on the fare conditions applied to their tickets, to request a refund without penalty, except for tickets benefiting from a special or promotional fare.

The Company regrets this situation beyond its control and apologises to its passengers for the inconvenience caused.

The Management and Sales Department

Press releases

Note for travellers who have tested positive for COVID19:

Dear customers, if you have tested positive for COVID19 and are due to depart with BETICO, you can reschedule your crossing. This means that you have 7 days to change your ticket FREE OF CHARGE, starting from the date of the original journey.

All you have to do is present proof that you have tested positive. This service is also provided to all travellers on the same booking.

There is no additional charge at the time of booking, this service is available to all passengers.

No need to visit a BETICO agency, simply send us an email at serviceclient@betico.nc with your reservation number, your test results and rescheduled dates.

See you soon on board the BETICO.